Gio Host owns all editorial content and graphics on this site. Gio Host provides web services to subscribers worldwide, and all customers must adhere to the following Terms and Conditions of Service. The terms of service outlined below aim to deliver the highest level of service possible. This Gio Host Terms of Service agreement (hereinafter referred to as the "TOS") establishes the terms and conditions under which Gio Host's Services (hereinafter referred to as the "Services") will be provided to you upon your registration. You confirm that you are at least 18 years old. The TOS clearly defines what is permitted and prohibited regarding the Services. This TOS is not exhaustive, and Gio Host reserves the right to modify it at any time, with notice published on our website. No employee of Gio Host, whether through verbal or written communication, or any content on the Gio Host website, will take precedence over the TOS. By registering for and using any of Gio Host's Services, you agree to all terms and conditions of the TOS, including any future changes.
Customers are responsible for their clients if they resell or represent the Services for which they are paying. Only the paying Customer is recognized by Gio Host, not their clients. Violations of the TOS or any other actions deemed inappropriate by Gio Host may result in the suspension or termination of the Customer's Services.
We provide our services instantly by sending an email to your registered email address and granting access to your Gio Host dashboard. The entire process is automated. However, if there is a failure in automation for any reason, service delivery may take up to 24 hours.
Your account will be set up once we have received payment and screened the order(s) for fraud through our team and/or our payment partners. You must provide an email address that is not associated with the domain(s) under which you are registering. If there are any issues regarding abuse or if we need to contact you, we will use the primary email address on file. It is essential to keep this email address up to date at all times. You must ensure that the contact information for your domain account and your actual domain name(s) are valid and current if you have a domain name registered with Gio Host. Gio Host is not responsible for any lapsed registration caused by outdated contact information linked to the domain. If you need to verify or change this information, please go to your client section and make the necessary updates yourself. Providing fraudulent contact information of any kind may result in account termination. Within three days of establishing your account with Gio Host, you will be required to present government-issued identification (Passport/National ID/Driving License, etc.) and proof of address (Utility Bill) for any service purchased from Gio Host. Failure to meet these requirements may result in your order being flagged as fraudulent and subsequently refused. New account setup may also be delayed due to unforeseen challenges with various mail servers or connection issues between your ISP and Gio Host's operational office.
Our migration team will do everything possible to assist you in moving your site to us. However, transfers are provided as a best-effort service, and we cannot guarantee availability, feasibility, or the time required for an account transfer. Each hosting provider has different setups, and some platforms store data in incompatible or proprietary formats, making the migration of certain or all account data exceedingly difficult or impossible. While we will strive to assist you in transferring data from a previous host, there may be situations where this is not feasible. Free transfer services are available for three (3) days after you sign up.
Only the Web Hosting service is covered by a 7-day satisfaction guarantee. If you are dissatisfied with our Web Hosting services for any reason during the first 7 days, you may request termination of your services in writing via email or through our cancellation form. Upon approval, you will receive a full refund*. You must also provide a specific explanation for your cancellation, as this is required for all cancellation requests, regardless of the time frame. We are the sole arbitrators of whether your reason is valid and if both parties took reasonable steps to address any issues leading to the cancellation. If the customer has violated the terms of the agreement, this may affect eligibility for a refund.
"Please note that domain registration, renewals, transfers, SSL certificates, and any processing fees are non-refundable."
When you subscribe to our services, you are signing up for a prepaid service. All services (including domain registration, web hosting, SSL, etc.) are subject to a 5% VAT, or a combination of 5% VAT and 2% sales tax for web development services. Past-due invoices can be paid online using bKash or PayPal, as well as through bank transfer or walk-in payments at our operation office. All online payments (except those made through offline methods) are subject to a payment gateway fee, which will be added automatically when you select payment options in your Clients Area > Invoice.
Renewal notices will be sent multiple times via email from 30 to 1 day before the renewal date. The only accepted payment methods at our operation office are bKash, PayPal, Bank Transfer, and Walk-in Payment. If your yearly charge is declined and we cannot reach you, late fees will apply to authorize your account. Any questions regarding payments should be directed to our support forum. The following steps will be taken if an account (shared/reseller/VPS/Dedicated/Email Server/Spam Filtering/File Hosting) has a past-due invoice:
To cancel your services, you must write to our sales team or request cancellation from your Clients Area.
To meet our customers' needs, our service plans are designed to accommodate most usage scenarios. However, your consumption may vary and require additional resources, particularly in terms of storage and traffic. If your account requires more resources, we will not automatically charge your card. It is essential to keep your cPanel email address updated so that you can receive notifications when your account reaches specific limits set by our system. At that point, you can contact us to upgrade your account's transfer quota. If your resource allocations are exceeded and you do not reach out to us, the system will suspend your site.
If Gio Host fails to provide the agreed-upon services for any reason, a prorated refund will be granted. However, if we are forced to suspend or terminate your services due to a violation of our stated policies, no refunds will be issued. Upon requesting account cancellation, your account will be suspended immediately after your service has been canceled and will be deleted within 30 days. If your account is suspended for any other reason and remains suspended for more than 10 days, it will also be deleted. If you have multiple accounts with Gio Host, we reserve the right to suspend all accounts if one or more accounts are past due until all payments are made.
If you are found to be in breach of our terms and conditions, no refund will be provided. Additionally, refunds are only available once for any product; if you use our service a second time, you will not qualify for a refund.
All Gio Host services must be used for legitimate purposes only. Any information, data, or content sent, stored, or presented in violation of any local laws in Bangladesh is strictly prohibited. This includes copyrighted information, material deemed threatening or obscene, content that threatens national security, and material protected by trade secrets or other laws. The subscriber agrees to indemnify and hold Gio Host harmless from any claims arising from the subscriber's use of Gio Host services that may harm the subscriber or others.
While we support free expression, any content (written, visual, or implied) that falls into categories such as creed or religious beliefs; vulgarity or offensive language directed at anyone other than oneself; or violent or malicious content will not be tolerated. We encourage you to manage your content responsibly and take charge of what your website offers. Please note that we do not have the resources or capacity to monitor and manage our servers continuously.
The following content or links are strictly forbidden on Gio Host services (but are not limited to):
Gio Host reserves the right to take appropriate action against any accounts found to be in violation of these prohibitions, which may include suspension or termination of services.
On all Gio Host dedicated servers and colocation services, the following content is strictly prohibited:
It is not permissible to use any Gio Host shared web hosting account as a backup or storage device (files/database dumps/file sharing media, etc.). Shared web hosting accounts are intended solely for the storage of websites and not for remote file storage. If we discover that a shared web hosting account is being used for such purposes, it will be considered a violation of our Terms of Service, and the account will be suspended or terminated immediately.
VPS and Dedicated Server plans do not have limitations regarding backup/storage. However, any website that uses more than 70% of its total disk space to store files—either in terms of overall size or number of files—will be flagged for unusual usage. You will be notified if we find that any files are unlawful or harmful in any manner. If you do not intend to harm our server or others with the files you maintain, you have nothing to worry about.
Gio Host services, including all related equipment, networks, and network devices, are only available to customers who have been granted permission. Our systems may be monitored for lawful reasons such as ensuring authorized use, system administration, protecting against unauthorized access, and verifying security protocols and operational security. Information may be viewed, recorded, copied, and used for permitted purposes during monitoring. By using Gio Host systems, you agree to be monitored for these purposes.
Any account found connecting to a third-party network or system without the third party's permission will be suspended. Accessing networks or systems not under your direct control requires clear written agreement from the third party. Gio Host may request documentation to confirm that access to a third-party network or system is authorized at its discretion. We reserve the right to deny service to anyone for any reason.
Any material that we deem obscene, threatening, illegal, or violating our terms of service may be removed (or otherwise disabled) from our servers with or without notice. If you do not respond to our abuse department's email within 48 hours, your services may be suspended or terminated. All abuse issues must be reported via trouble ticket or email, and a response will be provided within 48 hours.
Potential harm to children—including but not limited to child pornography or content believed to be child pornography—is strictly prohibited. Any site found hosting or connecting to child pornography will be suspended immediately and without warning. For resellers, we will suspend the affected site and contact you so that you can cancel the account. We will continue to monitor your activity; multiple infractions of this nature may result in immediate termination of your account. For direct customers, your services will be canceled with or without notice.
If you choose to engage in marketing your site and/or services via email, please adhere to the following guidelines. The only permitted form of email marketing is opt-in, which means that individuals must provide their email addresses specifically requesting to be added to your email list for information about your site and/or services. If we find your account sending emails to individuals who did not authorize such communication, this will result in suspension or termination of your site. Please note that joining an opt-in email list does not guarantee the legitimacy of that list. We recommend contacting us before taking any steps to avoid falling victim to spam from second or third-party lists.
Unsolicited commercial email (UCE) and unsolicited bulk email (UBE), commonly known as spam, are strictly prohibited at Gio Host. Spam is defined as follows: An electronic message is considered spam if it meets the following criteria:
If you send an email to someone who has not specifically requested to receive it, you will be charged with UCE/UBE abuse, regardless of where the email was sent from. Any Gio Host customer found engaging in this conduct will have their service suspended if abuse is confirmed. Spam not only strains server resources, reducing uptime and performance but also puts the server at risk of being blacklisted.
This Domain Policy outlines the terms and conditions governing domain name sales, offers, discounts, transfers, and pricing at Gio Host. By purchasing a domain name from Gio Host, you agree to adhere to the following policies:
A registrar may deny a transfer request under certain circumstances:
This Domain Policy is subject to change at any time. Please refer to the Gio Host website for the most up-to-date information.
If your site will be sending out mailings to subscribers, you must adhere to the following checklist:
By following these guidelines, you can ensure compliance with our policies and maintain a positive reputation for your email marketing efforts.
Gio Host offers web hosting accounts that allow the execution of CGI scripts, PHP scripts, and other executable programs. Due to the higher resource consumption of these scripts compared to standard HTML pages, certain limitations must be enforced. We may not always identify which script or application is causing resource overloads; however, we can usually identify the account responsible. The following rules apply to all "active content" files:
Note: If a script requires permissions other than 777 to run (which is uncommon), you may contact customer service for approval, which is typically granted. Accounts with scripts that violate these policies will have their CGI, Perl, CFM, ASP, and PHP scripts reviewed by our System Administrators. If a script is deemed harmful to the system, it will be terminated immediately, and the account will be locked until the account owner is informed. Accounts found with malicious scripts will be terminated immediately without reimbursement of any prepaid fees.
Any website on our shared servers that consumes excessive server resources (CPU, memory, and network bandwidth) will be given the opportunity to upgrade to a dedicated server. Abuse and misappropriation of system resources is a significant issue that Gio Host will not tolerate. Since accounts on a shared server must share resources with other users, we must limit how much CPU and RAM each account can utilize. It is unfair to allow one or two clients to consume all system resources on a shared machine, causing issues for all other customers. Excessive CPU and memory utilization by one or more clients can lead to sluggish performance across various services, including MySQL, Email, HTTP, and others. If CPU and memory consumption becomes excessive, all sites hosted on the server may experience problems and become inaccessible.
Limits on Server Resources:
Gio Host servers are intended for legal purposes only. Any information, data, or material that is sent, stored, or distributed in violation of applicable laws or regulations is strictly prohibited. This includes copyrighted information, trademarks, trade secrets, and other intellectual property rights used without permission, as well as anything obscene, libelous, poses an illegal threat, or violates export control rules. Examples of unacceptable content include pirated software, hacker programs or archives, warez sites, MP3 files, and IRC bots. Any forum or discussion board that discusses how to obtain such files or distribute them is also illegal. The Gio Host service subscriber agrees to indemnify and hold Gio Host harmless from any claims arising from the subscriber's use of the service. Gio Host will be the sole adjudicator of what constitutes a violation of this condition.
Gio Host does not allow background daemons such as IRC bots; Eggdrop; BitchX; XiRCON; and any other programs that interfere with normal server operation. The use of warez is strictly prohibited. Web proxies are not permitted; examples include NPH-Proxy and other web proxies. If any proxy files are discovered on your site, your account will be suspended, and the account holder will incur a USD 50 fee. You are not permitted to run any servers or services on the Gio Host network while using a shell account. Examples of prohibited services include Perlbots, proxies, BitchX, psyBnc, root exploits, DDoS programs, Shoutcast servers, and similar applications. Running any of these will result in immediate suspension and a fine ranging from USD 50 to USD 100 for users. Gio Host reserves the right to terminate accounts for these violations.
Software and multimedia items are not permitted to be distributed using Gio Host web hosting accounts. Please contact our sales department for specific arrangements if you wish to distribute software and/or multimedia materials.
Gio Host makes no representations or warranties regarding the services provided by our clients and will not be held liable for any disputes or claims brought against them. Gio Host will not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages resulting from the use or performance of this website or any information, services, or goods offered via your website. We are not liable for any content on our network's servers and will take action against dubious material only when it is brought to our attention via email.
All IP numbers and addresses assigned by Gio Host remain under our control. We reserve the right to change or remove any of these IP numbers or addresses at any time.
Users are prohibited from violating or attempting to violate the security of the Gio Host Network. Violations of system or network security may result in legal action. Gio Host will investigate incidents that may involve working with law enforcement authorities to prosecute violators. These violations include but are not limited to:
Users may not combine multiple hosting packages to take advantage of large amounts of space or bandwidth. Each hosting package paid for is exclusive to a single main domain; mixing bandwidth and space by purchasing multiple plans is prohibited and may be labeled misleading by Gio Host. All services have an upgrade path available; if users request assistance with upgrades, we can often work out special arrangements.
Violations of system or network security are strictly forbidden and may result in criminal and civil penalties. Examples include accessing unauthorized systems/data/traffic without permission; mail bombing; flooding; attempts to overload systems; forging packet headers; etc.
Any attempt to damage or harm a Gio Host server or a Gio Host subscriber is strictly prohibited, including but not limited to the following actions:
You shall be held liable for all actions taken on your account, whether they were carried out by you or others. The above policies apply to all Gio Host sub-networks and dedicated servers.
Incoming and outgoing traffic allowances are included in all monthly traffic listings for Startup, Enterprise, Corporate, VPS, Dedicated Servers, and any other hosting plans at Gio Host. Incoming and outgoing traffic allowances are based on a 50/50 split of incoming to outgoing traffic based on the total assigned traffic; therefore, each is half of the total listed traffic. Any traffic usage exceeding the incoming or outgoing traffic totals will incur charges at the rate specified in your plan for overages per MB/GB.
The Gio Host traffic usage policy is straightforward: Each month, you are allocated a certain amount of traffic to use as you see fit. If your data transfer exceeds your plan's subscription limits for shared hosting plans, your account may be suspended. However, you may receive warnings via email, and our staff may contact you regarding overuse and provide positive options. Gio Host does not guarantee any minimum bandwidth for shared bandwidth ports (which is typically offered with VPS/Dedicated Server/FTP server plans). However, users can opt for dedicated bandwidth ports, which come with a 75% bandwidth guarantee up to the upstream service provider's servers in Singapore or the UK. Dedicated bandwidth ports are available as an add-on; please contact Gio Host's sales team for pricing.
Gio Host will provide services 24 hours a day, seven days a week, using commercially reasonable efforts. Subscribers acknowledge that services may be unavailable or inoperable from time to time for various reasons, including scheduled maintenance or upgrades (“Scheduled Downtime”), service malfunctions, and causes beyond Gio Host's control or that are not reasonably foreseeable, such as telecommunications or digital transmission outages. Scheduled Downtimes will be communicated to subscribers at least 48 hours in advance, and Gio Host will take commercially reasonable steps to minimize any additional disruption or inaccessibility of its web servers. Gio Host is not liable for any downtime caused by a user's actions. Additionally, shared accounts are not covered by the 99.99% network uptime guarantee.
Clients are responsible for all activities originating from their accounts unless proven to be victims of hacking or address forgery. This includes maintaining the security of their username and password. Clients must also take responsibility for any third-party content on their websites, such as links to Free For All pages. Understanding basic internet languages, protocols, and software is essential, depending on the client's intended use of their web space. For example:
Clients affirm they possess the necessary skills to design and maintain their websites and acknowledge that Gio Host is not responsible for providing this knowledge or support outside of server-related issues.
Gio Host emphasizes the importance of data security but disclaims any responsibility for data loss under any circumstances, particularly for shared hosting accounts. Clients are strongly advised to back up all important data on their local devices regularly. Important data should be stored in multiple locations to ensure maximum security.
Gio Host provides an automated remote backup option for shared web hosting users, which is performed once a week. However, this backup service is limited to the last backup only and does not guarantee recovery from all types of data loss. It is essential for clients to understand that Gio Host is not responsible for any disasters that may occur affecting shared hosting data.
For accounts exceeding 50 GB, no automated backup service is available. Additionally, no backup solutions are provided by default for VPS or dedicated server users; clients must establish their own backup strategies. Third-party backup solutions can be arranged at additional costs based on vendor terms.
Clients are encouraged to maintain their own backups regularly and ensure that critical data is safeguarded independently of the services provided by Gio Host.
Failure to comply with these terms may result in account deactivation. Gio Host retains sole discretion over what constitutes a violation of its Acceptable Use Policy (AUP) and reserves the right to suspend or terminate accounts at any time. If a violation is suspected, Gio Host may investigate and temporarily block access to prevent further potential misconduct. Depending on the severity of the violation, actions may include account suspension or termination, alongside possible legal action if criminal activities are involved.
Gio Host does not offer refunds for downtime caused by service interruptions due to AUP violations. Clients agree to indemnify Gio Host against any claims arising from their use or misuse of services. Services are provided "as is," without warranties of any kind, including merchantability or fitness for a particular purpose. No guarantees are made regarding the availability or error-free operation of services, and clients should not rely on any oral or written information as a guarantee.
This comprehensive framework ensures that clients understand their responsibilities while using Gio Host services and highlights the importance of maintaining security and compliance with established policies.
Gio Host reserves the right to modify, add, or delete any provisions of this policy at any time without prior notice. Clients are encouraged to review these terms periodically to remain informed of any changes.
Gio Host maintains the sole discretion to refuse, cancel, or suspend services at any time. This may occur if an account repeatedly violates our policies after receiving warnings. Common reasons for refusal of service include spam or script abuse. Additionally, if a customer exhibits unreasonable or unprofessional behavior, becomes excessively difficult to work with, or threatens staff, Gio Host may suspend their account and recommend they seek a different hosting provider.
In cases where a server becomes unstable and an account is identified as the source of the issue, Gio Host reserves the right to suspend that account to maintain overall server functionality. If a customer's resource usage increases significantly, we may suggest upgrading their service plan accordingly.
All services provided by Gio Host are subject to interpretation and change at the discretion of our administrators without prior notice. Charges are nonrefundable and non-negotiable, except for our 7-day money-back guarantee. Any breach of these Terms of Service will result in account termination. Gio Host reserves the right to terminate accounts at any time without notice. Additionally, we may delete accounts with 15 days' notice if deemed necessary.
This policy ensures that clients understand their responsibilities and the conditions under which services may be modified or terminated by Gio Host.